POLICIES & PROCEDURES

ARE YOUR PRODUCTS ALL NATURAL AND ORGANIC?

All products are made with100% Soy wax.​

WHAT IS THE BURNING TIME?

ScentSational Aroma Candles have a burning time of 35 hours.

​​WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept online payments through our merchant Stripe.

​CAN I CHANGE MY ORDER?

We allow 24 hours for ALL updates on orders. Email us for confirmation on final changes approved by ScentSational Aromas.

​MY ITEMS ARRIVED DAMAGED, WHAT SHOULD I DO?

In the unlikely event that a product arrives damaged, the customer must contact customer service within 48 hours of receipt. Customers must include photos of the damaged item(s) and a screenshot of your order confirmation email.

​MY PACKAGE IS STUCK AND TRACKING SHOWS NO MOVEMENT, WHAT SHOULD I DO?

Please allow an additional 7-14 days from the original shipped date. Please contact the carrier and process a lost package claim. Please send an email  [email protected] with your first and last name, order # and claim #. Please allow 24-48 follow up.​​

I PUT THE WRONG ADDRESS ON MY ORDER, PLEASE HELP!

Please enter the correct shipping address including apt/unit/suite information ScentSational Aromas will not be responsible for orders sent to the incorrect delivery address provided by the customer.